Writing & Insights
Articles on customer experience, complaints resolution, landing a career in Australia as a migrant, and sustainable wellness — from someone who has lived all of it.
Featured articles
You've sent out dozens of applications. You're hearing nothing back. The problem almost certainly isn't your experience — it's how you're presenting it. Australian resumes work completely differently to what most migrants expect.
Read article →I arrived in Sydney in 2009 with a Master's degree, years of experience, and absolutely no idea how differently things worked here. These are the 7 things I learned the hard way — so you don't have to.
Read article →All articles
The Australian resume format is completely different to what most migrants are used to. Here's exactly what to change.
My real story of migrating in 2009, applying for hundreds of jobs, and figuring it out — alone, from scratch.
7 things I learned the hard way about how Australian workplaces actually operate — and why your qualifications alone won't get you there.
What two decades at the escalation end of customer experience taught me about what organisations are really hearing when a customer escalates.