Home About Expertise Career Community Sattvyaa Writing Contact

Sydney, Australia

Leena Kumar
Sydney

Leena Kumar is a Sydney-based Customer Experience Professional, Complaints Resolution Specialist, Nationally Recognised Nutritionist and founder of Sattvyaa Nutrition — helping women understand gut health, hormones, cravings and metabolic change after 35.
Customer Experience Professional Complaints Resolution Specialist Nationally Recognised Nutritionist NCA Certified Sattvyaa Nutrition Founder Sydney, NSW PSM I Certified OPEX Blue Belt
Leena Kumar — Customer Experience Professional and Nutritionist, Sydney

Leena Kumar —
in numbers

Leena Kumar is a Sydney-based professional with over two decades of experience across customer experience, complaints resolution, financial services, telecommunications, and government — alongside a credentialled nutrition practice serving women across Australia.

20+
Years in customer experience and professional services
8+
Years as founder of Sattvyaa Nutrition, Sydney
5
Professional credentials across CX, nutrition, IT, law and operations
3
Countries — building a career across India, UK and Australia

What Leena Kumar
is known for

Leena Kumar brings an unusual combination of analytical rigour and genuine human empathy to every professional engagement. Her expertise spans two distinct but deeply connected fields — customer experience and nutrition — united by a single philosophy: root cause over symptom, always.

Based in Sydney since 2009, Leena has built her career across some of Australia's largest organisations in financial services, telecommunications, superannuation, and government — while simultaneously building a nutrition practice serving women across Australia through Sattvyaa Nutrition.

Complex Complaints Resolution
TIO escalations, executive complaints, high-sensitivity cases requiring both investigative rigour and carefully calibrated communication.
CX Strategy & Process Improvement
Translating complaint intelligence into structured recommendations that prevent recurrence — not just resolve individual cases.
Nutrition Coaching — Women 35+
Hormonal fat loss, metabolic reset, gut health, and cravings management for busy professional women. NCA Nationally Recognised Nutritionist.
Wellness & Nutrition
A Nationally Recognised Nutritionist through Sattvyaa Nutrition, bringing the same root-cause thinking to health that I bring to customer experience.
Careers in Australia for Migrants
Practical coaching for Indian and South Asian professionals navigating the Australian job market — from someone who lived it.

Qualified across
five disciplines

Nutrition
Certificate IV in Nutrition
Nationally Recognised Nutritionist · Nutrition Council Australia (NCA)
Agile & Project
Professional Scrum Master™ I (PSM I)
Scrum.org · Issued January 2025
Operations
Operational Excellence Blue Belt (OPEX)
Leadership, Coaching & Operational Excellence
Postgraduate
Master of Information Technology
University — India
Undergraduate
Bachelor of Commerce — Banking Law
University — India
Financial Services
RG146 — Superannuation
Regulatory compliance certification

Two brands.
One philosophy.

Leena Kumar operates across two professional domains that appear different on the surface but share a single underlying principle: understanding root cause before applying solutions.

Professional profile
Customer Experience & Complaints Resolution
Customer experience and complaints resolution, and free Careers in Australia resources for skilled migrants. Based in Sydney.
View expertise →
Wellness brand
Sattvyaa Nutrition
Founded by Leena Kumar in 2017, Sattvyaa Nutrition helps women over 35 in Sydney and across Australia reset their metabolism, resolve gut health issues, and understand their body signals — without extreme diets or giving up their food.
Visit Sattvyaa Nutrition →

What Leena Kumar's
work stands for

Service
Every engagement starts with the question: what does this person actually need? Not what do they say they want.
Rigour
Root cause analysis over symptom treatment. Whether in CX or nutrition — the presenting problem is rarely the real problem.
Resilience
Built across three countries, two careers, and the hard seasons that make professionals genuinely capable of helping others through theirs.
Clarity
Complex situations deserve clear thinking, honest communication, and solutions that hold up in the real world — not just in theory.

Working with
Leena Kumar

Whether you are interested in my work in customer experience and complaints resolution, the free Careers in Australia resources, or nutrition coaching through Sattvyaa — start with a conversation.

Get in touch View expertise